Eligibility
Items can be returned within 7 days of delivery if they are unused, in their original packaging, and not damaged through misuse. Perishable or hygiene-sensitive items, if any, are not eligible unless received damaged or defective.
Damaged or Wrong Items
If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, including delivery charges where applicable.
How to Request a Return
- Open a support ticket from your account, or use the Contact page, with your order number.
- Our team will review the request and confirm the pickup or drop-off arrangement.
- Once the returned item is received and checked, we process the refund or replacement.
Refund Method
Refunds are issued to the original payment method. For Cash on Delivery orders, refunds are made via bank transfer or mobile financial service, arranged with our support team. Refunds are typically processed within 7–10 business days of the returned item being received.
Return Shipping
For damaged, defective, or wrongly shipped items, we cover the return delivery cost. For change-of-mind returns, the customer covers the return delivery cost unless stated otherwise.
Contact
Questions about a return can be sent through the Contact page or a support ticket.